The Ritz ranks high among London's most legendary hotels, one that has been synonymous with luxury and wealth, as well as being a bastion of privilege for over 100 years. Situated on Piccadilly, just a stone's throw from Buckingham Palace, it has been a home from home for the royal family since the reign of Edward VII. The Ritz has redefined service in luxury hotels, introducing the now-universal concept of the customer always being right. This programme examines its heritage, its famous afternoon teas and the scandalous history of its founder, Cesar Ritz.

• Olga Polizzi