Gavin relays the shocking news that rival chain Lauda is due to open on Valco's patch. While the news worries the rest of the staff, Gavin remains unconcerned. That is until he learns that the store will be run by notorious manager Cheryl Fairweather.

• Anne Marie O'Connor
• Ash Atalla
• Paul Doolan

• Victor McGuire
• Miriam Margolyes
• Jane Horrocks