Brownall tops the leader board for getting people off benefits at the monthly managers' meeting. Trish is more interested in Greg, a manager from the nearby Nechells Job Centre branch. Angela and Natalie go on tour attending a work conference in London with Angela giving a talk to fellow colleagues.

• Claire Downes
• Ian Jarvis
• Stuart Lane

• Rosie Cavaliero
• Bill Milner
• Sarah Hadland